At CLEVEREE, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, we offer a straightforward return process.

1. Return Window

You have 15 days from the date of delivery to return any eligible items. Please ensure that your return request is submitted within this period.

2. Eligible Items for Return

2.1 Unused Items: All items must be returned unused, in their original packaging, with all original tags and accessories.

2.2 Manufacturing Defects: If your item has a manufacturing defect, it can be returned even if it has been used.

3. Non-Returnable Items

Used Towels: Due to hygiene reasons, towels cannot be returned if they have been used, unless a compelling manufacturing defect is present.

4. Return Process

To initiate a return:

1. Log in to your CLEVEREE account.

2. Go to your order history and select the order you wish to return.

3. Request a return and state the reason for your return.

Once your request is approved, follow the instructions provided to send back the item.

5. Refunds

– Refunds will be processed 2-3 days after we receive your returned item and confirm its condition.

– Refunds will be issued to the original payment method used during the purchase.

6. Shipping Costs

Free Shipping: We offer free shipping on all orders and returns within the UAE.

7. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.

8. International Returns

Currently, we do not offer international shipping or returns. This policy applies only to customers within the UAE.

9. Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team via email: [email protected] or via chat on our website.